Customer Feedback

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Dear Mr Nam
Thank you for your concern. My father is doing very well and is eating and
walking. Once again thank you very much for the help you and your company
gave us. In particular I would like to thank Mr Long in HCMC, my mother
said she could not have coped without him. When I get back to Australia I
will write a longer letter. I will also write to Lonely Planet to let them
know how good you were to us.

Desiree Moran

Dear Mr Nam

Just a short note to thank you once more for all the trouble you and your company went to on our recent tour of Vietnam. My father is well now and will have another operation here in Australia in a few months time. After that he should be back to normal.
My family and I really appreciate everything you did for us. We were still able to enjoy our time in Vietnam even though my father was in hospital. You and your company could not have made it easier for us. We are very grateful for the tours, meals and accommodation you arranged for us at such short notice and that you did not charge us for all the problems we caused you. We had a lot to worry about in Ho Chi Minh City with my father's illness and trying to answer all the questions our insurance agent had about paying my fathers medical bills and it was nice to know that you tried to make sure we had a good time.
I would also like to let you know that we thought the three guides we had were very good. In particular, Mr Long in Ho Chi Minh City was fantastic. He really helped my parents on their first night in HCMC when they had so many decisions to make. He looked after my mother until she left the hospital at 10.30pm and even then took her to a restaurant to make sure she had something to eat. Mr Long is a very good guide. He has a good knowledge and is also a very entertaining person and very good company - I would recommend him.
When we got home to Australia, we told our travel agent about your company. Booking tour packages through Australia for Vietnam is very expensive and usually costs US$100 per day per person without airfares. Our travel agent, Ros is thinking of travelling to Vietnam so we gave her your company's details. I hope she contacts you. Hopefully she will recommend you to other people enquiring about Vietnam. I also wrote to Lonely Planet about how well we were treated by your company. Please let me know if I can do anything else for you and write to anyone else to recommend you.
Once again, many, many thanks from my family and myself.

Desiree Moran

From Australia - Date: Sun, 30 Jun 2002 22:37:58 +0700

From: RBrink
Sent: Wednesday, February 27, 2002 4:32 AM
Subject: Vietnam Trip

I would like to thank you for a job well done. You handled everything as you promised, and did things in a real business like manner. The tour people you had looking after us were great, and we really appreciate everything they and you did to make our trip a real success.


Roy Brinkman


Dear VietnamOpentour ,

We are now safely home back in London - Thank you for arranging for our trip
to Sapa which we enjoyed.

May I take the opportunity to wish you a very Happy New Year. With best

Kim Clarkson - Date: 18 December 2003


Dear Giang Nam,

I am writing this letter to thank you for your help during our tour.

We would like you to thank NGUYEN NHU LONG for his help and knowledge during our stay in Vietnam, he was a very nice young man, and gave us a lot of insight.

We would also like you to thank, LE VAN MY, he was very good, we got a lot of information from him, and we were very pleased to be in his company.

Thank you for your help.


- Jacqueline Petrella ( Mrs )
- Franco Petrella ( Mr )
From 19 days tours in Vietnam

Friday, February 20, 2004 9:52 PM


From: "Marilyn Ehsman"
To: "VietnamOpentour- SinhcafeTravel" <>
Sent: Monday, January 26, 2004 4:20 AM
Subject: Our trip

Dear Giang Nam,

We would like to thank you very much for organising our trip. Everything was great and the tour guides were very good as well as the drivers. We enjoyed
every day visiting new places. We certainly will recommend you to anyone planning such a trip.

Once again thank you.

Marilyn Ehsman and Geoff McMillan

From: Patrik Dietrich
To: 'VietnamOpentour- SinhcafeTravel'
Sent: Wednesday, January 28, 2004 3:45 PM
Subject: Hello from Germany......


sure we remember you !!

We also wish you a happy and peaceful New Year and hope you are OK.

We are planning to come back to Vietnam in April 2005.

This year we unfortunately have no time for a longer Trip but in 2005 you’ll

see us again.

So far we wish you all the best and good luck for your business !!


Patrik from German

If you like to see the pictures from our Tour in 2003 you´ll find some of them them on


From: Lone Mogensen
Sent: Sunday, March 07, 2004 3:57 PM
Subject: From Kjell Jensen, Denmark

Dear mr. Nam and the rest of the staff from Sinhcafe.

We are the other part from Hennin Nedergaard group and even that mr. Nedergaard will send you a mail we thougt we will too. We want to thank you for a very good and exciting trip from 19-1-04 to 7-2-04. Even that there where more cold up north than we wxpected - but thats not your fault. Maybe we can come back sometime when there are warmer. You have taken very good hand of us and has been following us all the way from north to the south and allways knowing where we where. So once again thank you very much.

Yours sincerly
Susanne and Kjell Jensen, Denmark


From: WillGrndPndr@com
Sent: Thursday, February 19, 2004 10:23 PM
Subject: Thank You

Sir, My name is Guillermo I. Reyna and I used your services from Ho Chi Minh City from Jan 13, 2004 to Jan 31, 2004 and I was extremley happy with everyone responsible and where we went and stayed and ate. I will be going back maybe in January 2005 and would like to use your services again. Again Thank You. Also would you please give me the EMail address to your office in Ho Chi Minh City so I would thank Mr. Toan. I have his phone number and address but not his email.

Guillermo I. Reyna


Sent: Friday, April 09, 2004 9:21 PM
Subject: To Mr. Nguyen Giang Nam

Dear Mr Nam,

Thank you very much for your warm message.
We had very nice time there.
We all enjoyed Vietnam tour.
I will try to visit there again.
Thanks again manager.
And thanks to Van Anh.
Warmest regards,


Byung-Moo Kim(Mr.), Prof. of Social Studies Education, Dean of College of Education and Graduate School of Education, Kongju National University
phone : +8241-850-8200 mobile : +8211-9015-2013 domestic 011-9015-2013

From: Jon Hopper
To: VietnamOpentour-Sinhcafe
Sent: Monday, January 19, 2004 12:45 PM
Subject: Re: vietnam holiday

Dear Miss Huyen,

My famiy and I would like to thank you and all your staff for the wonderful holiday that we had in Vietnam. Your service was very proffessional and I have recommended your company to my friends.

Please pass on our special thanks to our guides:
Mr Phuong
Mr Hoang
Mr Mei
Mr Dung
They were without exception very proffesional and helpful.

Our best wishes for the coming Tet holiday. We hope that you have a peacse and prodperous new year and look forward to our next visit to your beautiful country.

I have one further request. Could you please let me know if Mr Phuong received the parcel, containing books and pens, that we sent for the Hmuong children. The parcel was sent to him care of the Victoria Sapa hotel, from my HCMC office, a couple of weeks ago and I am wondering whether it has arrived yet.

Thanks and best regards

Jon Hopper


From: Jack Moore
Sent: Sunday, March 07, 2004 8:36 AM
Subject: Vietnam trip

Dear Van Ahn,

We are home and want to thank you for all your help. We enjoyed our trip and also felt it was very informative. Should we here of anyone planning a trip to Vietnam, we will tell them of your service.

I plan to provide some information and comments about Vietnam to friends over the e-mail.


Jack and Dolores


From: <Janice.Dyer@ >
To: "VietnamOpentour- SinhcafeTravel" <>
Sent: Monday, January 05, 2004 12:59 PM

Hello !
we just returned from VietNam on Saturday, as you know. Thanks very much
for all of your arrangements and help. I would like to give you some
feedback on your service.

- email response - GREAT ! It was very, very helpful to me to be able to
discuss quickly with you by email, so thanks very much !
- visa on arrival - please feedback to the government; this is exactly the
kind of action needed to stimulate tourism. If we had to get the visa from
the embassy or consulate, we would have chosen a different destination. I
also see that they are now issuing on arrival visas to Japanese, so that is
a good step !!!
- tour guides - we greatly enjoyed travelling with Miss Nhu !!! She had a
good knowledge about the tombs and pagoda. She also explained about a lot
of Vietnamese culture, history and background. She has a very pleasant
personality and she always went the extra step to make sure our everything
was satisfactory; several times she checked the menu in advance to make
sure we were not eating the same foods for every meal. This is the kind of
enthusiasm, anticipation and service that will serve her well in the
future. Please feel free to send these comments to her, as well as my
email address; she still has one question she needs to answer for us !!!
Thanks. Also, Mr. Tuan explained My Son quite well and we appreciated his
tour. We also appreciated Miss Van in Hoi An. Although she was not a tour
guide, she tried her best to help us given the situation. Mr. Giap was a
nice man as well
- meal situation - the food was delicious but it was too much !!! I think
we should have booked half-board only ..... or maybe most people eat more
than we do ?
- overall - I have to say that the Hanoi/Halong Bay and Hue pieces were
well-handled. Somehow, the communication broke down in Hoi An. Perhaps it
is because you do not have strong local support ? In the end, everything
worked out okay. We are fairly experienced travellers so the problems were
not so big for us. But for others, it might not have been a good
situation. So perhaps you might consider giving people the local phone
numbers for support.

Thanks again for your help. We really enjoyed visiting VietNam and would
like to recommend your agency to any who ask.

Best wishes for the New Year !

Janice Dyer

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Bonjour thi thanh.

Nous voici de retour à toulouse avec nos têtes pleines de souvenirs , de souvenirs magnifiques.
Grâce à vous d'ailleurs qui par votre organisation remarquable de ce tour avez su nous faire aimer votre pays.
Ont participé également à la réussite tous les acteurs de ce voyage les guides: CUONG , VI ,THANH le guide improvisé à nha trang ,puis KHANH qui a eu la dure besogne le dernier jour de nous ramener à l'aéroport pour s'envoler vers la France ,puis aussi les chauffeurs très prudents, les bus très confortables,l'exactitude des rendez-vous,les avions très ponctuels,les hôtels très propres,les restaurants tous aussi bons et variés.
Je reviendrais ,juste en deux mots , sur l'incident du restaurant impérial à HUE ,et nous avons tous apprécié
votre honnêteté.
C'est pour cela aussi que nous allons recommander votre agence à des amis français qui veulent visiter le
VIETNAM ,et nous aussi d'ailleurs puisque avec nos amis nous avons decidés de revenir pour visiter le nord.
Encore bravo et merci pour tout ce que vous avez fait et les chapeaux qui ont été très utiles
surtout pour la pluie !
Mes amis se joignent à moi pour vous envoyer le bonjour et disons,
cam on rat nhieu thi thanh !
jean claude brunet.


From: Christian Harvey
Sent: Friday, February 20, 2004 10:30 AM
Subject: Re: Découverte du Vietnam

Bonjour Madame Nguyen Thi Thanh,

Je voudrais vous remercier pour l'organisation du tour que j'ai fait dernierement.

J'ai beaucoup apprecie votre pays, les gens, les paysages.

Je garde un tres beau souvenir de ce circuit.

Mes salutations a toute l'equipe.

Je vous remercie,

Christian Harvey


From: Philippe Réginault
Sent: Wednesday, March 24, 2004 3:42 AM
Subject: Retour de voyage au Vietnam avec Sinhcafe

Bonjour Madame Nguyen Thanh

Nous voici de retour en France. Nous sommes très contents de notre voyage; tout s’est bien passé et le Vietnam est un pays attachant qui nous a beaucoup plu.

Nous tenons à vous remercier pour la très bonne organisation et l’efficacité dont vous avez fait preuve.

Les hôtels étaient dans l’ensemble très bien, sauf l’Hoa Hong Hotel à Hué où nous a été attribuée une chambre sans fenêtre. Au contraire nous avons particulièrement apprécié le logement et l’accueil du Thien Thai Hotel à Hanoi et le Thuy Duong III Hotel à Hoi-An.

Nous ne manquerons pas de faire savoir à nos amis et relations la qualité de vos services.

En attendant d’avoir l’occasion de refaire un voyage au Vietnam, nous vous adressons nos sincères salutations.

Philippe et Marie-Claude Réginault

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From: TRUNG LE (from Canada )
To: sinhcafetour
Sent: Tuesday, February 24, 2004 1:42 AM
Subject: Thank-you note

Chao anh Nam,
Chung toi xin phep dai dien nhom 19 nguoi di tour Hanoi-Halong-Hue-Hoian co loi cam on anh rat nhieu da sap
xep mot chuong trinh that dat sac cho chung toi ve moi mat : Hotels that tot, cac thuc an rat ngon va phong
phu va su huong dan day nhiet tinh cua anh Hoa , anh Khanh va cac anh tai xe. Nho anh chuyen loi tham hoi va
cam on cac anh ay dum chung toi.
That la mot chuyen di kho quen! Moi nguoi trong nhom deu hua hen se tro ve tham Vietnam va di xem lai cac thang canh vo cung tuyet dep cua Halong va cac noi danh tieng khac chua di trong chuyen nay, trong tuong lai gan day. Toi da cho nhieu nguoi biet ve to chuc cua anh roi...
Mot lan nua, cam on anh nhieu,
Huong Le


From: Hinhnguyen@ com
Sent: Sunday, March 07, 2004 12:43 AM
Subject: Cam On

Anh Sinh,

Toi la khach hang cua anh trong chuyen ve VN thang 12 nam 2003. Toi da di tour Tay Ninh va Dong Bang Song Cuu Long. Toi da hoc hoi duoc rat nhieu dieu la ma toi khong he nghi den.

Toi rat la thoai mai trong chuyen di tour cua anh.

Cam on anh, Cho toi goi loi tham tat ca nhan vien lam viec cua anh , ho doi xu voi toi rat la Professional.

Cam on Anh

Hinh Nguyen

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