TERMS & BOOKING CONDITIONS


Pricing :

es are according to category of accommodation , vehicles and others services mentioned on each tour programme.

Reservations
The reservation should be sent by fax, mail, or e-mail to :

SINHCAFE TRAVEL - VIETNAM OPENTOUR
Add : 51A Nguyen Khac Hieu St, Ba Dinh Dist, Hanoi, Vietnam

TEL:(84.24) 3 8364212 - 3 7568868 - 3 9261288 FAX : (84.24) 3 7567862

Hotline : 84.9.1 3224473

Email : sinhcafetour@hn.vnn.vn / nam@vietnamopentour.com

Http://www.vietnamopentour.com

http://www.sinhcafe.com

Branch office address in Hochiminh city
Suite 403, Floor 4th, 134 Cao Thắng, District 3, Hochiminh city, Vietnam
Tel: (+ 84.28) 38334083 Fax:(+ 84.28) 38334083

Branch DaNang address in Danang
69 Pham Ngoc Thach Str, HaiChau Dist, Danang,Vietnam
Tel: ( + 84.236 ) 6286088 Fax: (+84.236)3531897

 

The reservation is effective only when you already reconfirmed it and transfer a certain deposit to SINHCAFE TRAVEL.

Confirmation [ Top]

You should reconfirm your reservation and send deposit to Sinhcafe Travel at least 10 working days before your arrival in Vietnam. Your reservation is effective only when you have done this confirmation already.

Cancellation [ Top]

If a client decides not to participate in the tour the deposit will be forfeited to cover communication expenses and cancellation charges.

f you cancel 30 days before your arrival, we will refund you the full deposit amount.

10 -20 days before your arrival, we will charge 50% of the deposit amount

7 days before your arrival, we will charge the full deposit amount.

Deposits [ Top]

SINHCAFE Travel must receive a deposit from the client as 20% of total tour cost at least 7 working days before the client's arrival. Deposit should be sent by bank draft or transfer to bank account of Sinhcafe Travel.

Payment [ Top]
After customers arrive in Vietnam the balance will be regulated or transferred to our bank account of VietnamOpentour:

  • Beneficiary name: Asia Pacific Travel Co., ltd.
  • Beneficiary address: Add : 66 Hang Than St - BaDinh District , HANOI - VIETNAM
  • Beneficiary Account number: 0021.370.748. 008
  • Bank name: Joint Stock Commercial Bank for Foreign Trade of Vietnam - Thang Long Branch
  • Bank Address: 98 Hoang Quoc Viet st, Cau Giay Dist - Ha Noi, Vietnam
  • Swift code or Bank code for transfer: B F T V V N V X 0 4 9
  • Note: bank fees is on your side (Please choose OUR fees and take note "NO DEDUCTION" or "FULL VALUE")

Credit transfer of which expenses are with the load of Client/Agency will be carried out through the above account

Liquid: only after the agreement of the two parts

Travellers'cheque: only after the agreement of the two parts; 2.5% of expenses are with the load of Client/ Agency

For paying by credit card, please fill in the form below, fax or email to us ( this is the better way for payment)

Customer name*  
E-mail*  
Phone number*  
Fax  
Address*  
City*  
Country*  
Receiver address  

Fax number: (+0084.4) 3756 7862 International
We would like to clarify the amount of money ... (by credit card with exchange fee:
2% for Visa/ Master card,
3% for Amex/ JCB card, 
free for Domestic card)

For secure payment online through www.onepay.vn (Vietnamese secure payment system with exchange fees:
3% for Visa/ Master card,
4% for Amex/ JCB card,
1% for Domestic card).
Please fill in the form below:

Customer name*  
E-mail*  
Phone number*  
Fax  
Address*  
City*  
Country*  
Receiver address  

Once receiving your information, we will send you a secure link for payment online.
Note: (*) means necessary information.

Insurance [ Top]

Upon request. Insurance fees is 1.5USD/day/ person, cover with accident insurance up to 10000 USD (Ten thousands US dollars) at Vietnam Insurance Company (BaoViet ).

Meals [ Top]

Breakfast is not always included. We let you have more choices of lunch or dinner and your total tour cost can be reduced. Generally in remote areas you should let Sinhcafe travel take care of your meals because it probably quite difficult for you to arrange it on your own.

Budget hotels: Generally these are small guest houses or minihotels: basic room with or without A/C, private bathroom.

Standard hotels: The predominant level of accommodation. A/C, satellite T.V, adequate restaurant for breakfast if not lunch and dinner, IDD line at reception, worthy of 2stars to 3 stars international hotel .

Deluxe hotels: Worthy of 3stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, IDD lines in each room, business centre, etc.

NOTE: In some areas, especially in remote areas, there is no choice of standard or Deluxe hotels, but sometimes there is only Budget, and there is only guest house with basic condition.